The customer is with the service.

The of the customer are not met.

They may think check-in takes .

is one of the top customer complaints when it comes to hotel stays.

Many guest complaints are related to . It is usually concerned with problems with air conditioning, lighting, electricity, room furnishing, vending machines, ice machines, door keys, plumbing and television.

. Hotels and vacations are expensive as it is, customers are not going to be happy having to pay more than what they previously had in mind.

. This is a very serious issue that shouldn’t be taken lightly. If a guest accuses a member of your staff of stealing their belongings, then you should have a set of procedures in place to handle the situation.