hospitality

kitchen

service

kitchen

hospitality

service

service

kitchen

service

hospitality

kitchen

hospitality

I can’t tell you how many guests complain about Wi-Fi before they even see the room.

I can’t tell you how many cooks watch their sauces break at the worst moment.

I can’t tell you how many wines disappoint because they’re served at the wrong temperature.

I can’t tell you how many guests send back steaks because the doneness isn’t right.

I can’t tell you how many “noisy room” complaints start with the wrong floor or side of the building

I can’t tell you how many servers spill drinks because the tray isn’t balanced.

I can’t tell you how many allergen mistakes happen because nobody asks the first question.

I can’t tell you how many pasta plates turn gummy because the water wasn’t salty or boiling enough.

I can’t tell you how many guests get lukewarm coffee because the cups aren’t preheated.

I can’t tell you how many check-ins take forever because one detail isn’t ready at the desk.

I can’t tell you how many fillets weld to the pan because the fish wasn’t dry or the pan wasn’t hot.

I can’t tell you how many room keys fail because they’re demagnetized in a pocket.