VIDEO
To be a great doctor you have to have great bedside manners. To be a great server, you have to have great tableside manners. We can learn from Jane's excellent example. Pay attention to her
hand gestures, the way she speaks and her
overall attitude.
Hello everyone, welcome to Lorenzo's, my name is Jane and I'll be the one
this evening. Just to let you know that in addition to the full bar tonight, our bartender is making an
mojito. It's made with fresh
, Jamaican rum and
served in a chilled glass with
sugar around the rim.
Jane did a great job with that presentation. Not only did the mojito sound great, she also made eye contact with everyone at the table. This is really important when you're presenting the
, you want to make sure that everyone at your table feels that you've
acknowledge d them. Throughout her entire presentation, Jane was speaking at a nice
even level. Speak
loudly enough for everyone to hear you but don't
at your guests,
Jane's
pacing was good - she didn't
race through the specials. She spoke
that everyone could visualize what she was talking about. Lastly, Jane
enunciated . You want your guests to be able to understand what you were saying.
Now let's pay attention to Jane's
demeanor as she approaches and greets her table. She is
upbeat and cheerful but not
over-the-top bubbly . As a server, you should always
collected , calm and in total control, even if you're
slammed .
Jane gave us an excellent example of what to do. Let's take a look at a few examples of what not to do tableside.
Lastly, John
provide d a little too much personal information about himself by telling the guests that he
a bottle of wine at the end of his
the night before. Guests are not interested in your life story, they're here to eat drink and be merry.
The next don't is
. Check out how fantastic John thinks things are.
Okay has everyone decided on what they'll be having tonight?
Yes, I'll have the five-cheese
.
Fantastic! Did you want soup or salad?
I'm sure I’ll have a cup of the minestrone soup.
Fantastic! Our minestrone soup is absolutely delicious. So and for you sir?
I’ll have the beef
tenderloin .
Fantastic! And did you want Portobello sauce with that?
Sure, why not.
Fantastic! Did you want soup or salad? I’ll go with the half-mixed field greens.
Fantastic! Now did you want
poppy seed or strawberry vinaigrette ?
I think I'll go with the poppy seed. I'm sure it's fantastic.
Don't
words such as fantastic, great, perfect, delicious or other adjectives. Be aware of this and try to
it.
Being friendly is essential to being a great server but being too friendly is the kiss of death,
Okay the tuna special, excellent choice, it's delicious.
And what can I get for you bro?
Bro? I don't think so! Your guests aren't your friends, they
with respect and
. Avoid using words like hon, honey,
, dude, sugar, darling, or any other familiar terms. The same goes for children.
And what can I get this cute little darling?
I'm not your darling!
Ouch! Jane was trying to connect with the little girl by
squatting down and using the cutesy baby-talk voice. Don't talk down to kids and don't kneel down next to them. Just because Jane's niece likes her baby voice doesn't mean all kids will.
The same holds true for the
. Just because your grandmother can't hear you doesn't mean you need to yell at all elderly. If you speak to them and they don't respond, then you'll know to speak up.