Listen to the following audiuo files and answer the questions

You can answer in English or in French.

Part 1
  1. What are the 2 adjectives used to describe a dining experience?

  2. Pick out the 5 steps of service mentioned?


Part 2
Step 1
  1. What is the first thing the waiter has to do?

  2. What are the 4 examples?

  3. What is the piece of advice given?

  4. Give 2 examples
    5. .
  5. What is the general piece of advice?
Part 3

Step 2
  1. First piece of advice?

  2. What quality is required from the waiter?

  3. What suggestion is given?

Part 4
Step 3
  1. What should the waiter know?

  2. What should the waiter do?
Part 5
  1. What should the waiter do?

  2. What is the 2-minute-2-bite checkback?

part 6
  1. What can you do if you don't have the time to do it?

  2. What is the suggestion?

part 7
  1. Pre-bussing ? What is it? When should it be done?

  2. When should you clear the entree plates?

  3. What should you do if there are more than 4 guests?

part 8
  1. What is this part about?

part 9
  1. First piece of advice?

  2. What should the waiter do?

  3. What are the 3 examples?